How can we help?
Welcome to Evren Laar support page. Search for the products or services and find resources related to our product offerings.
Explore the knowledge base
Shipping
Our courier partners are TCS and DHL. The shipping time is 3 to 7 working days.
Payments
Our payment method is cash on delivery with 50% advance. Bank Transfes are also accepted.
Returns
Customized products are adjusted for size and color only (Conditions apply). No Returns are offered.
Orders
The order handling time or the manufacturing time is 3 working days for all customized products.
FAQ’s
How can i provide a proper size?
The customer service representative will contact you once the order is placed for confirmation and size guide process. Standard sizes may also be verified.
How can i exchange the product size?
You may contact the customer service representative via WhatsApp from the same number the order was confirmed. You can also use ‘Contact‘ page for reaching the Evren Laar service center.
Who will bear the exchange charges?
Brand will provide free delivery only for the first order dispatch and first exchange from shipper end only. Customers will bear the courier charges of exchange from their end. It will be responsibility of consignee to manage shipment and charges from their end.
Do we provide a return policy?
Only exchange policy is offered due to size adjustment. Return/refund policy is not offered. All products are designed and made specifically for the customer.
What is the processing time of the order?
It takes minimum 3 days for the order to be manufactured once the advance payment is received. The delivery time varies depending on the destination and travelling conditions. It may take 3 to 7 working days for delivery at destination.
How to confirm the order?
The order is only confirmed once the advance payment is received. Our customer representative will contact you via Whatsapp for details and confirmation of the order.